Last Updated: September 29, 2026

At Sakure Styles, operated by SAKURE STYLES (OPC) PRIVATE LIMITED, we want you to have a smooth and satisfactory shopping experience. This Refund & Returns Policy explains the conditions and process for requesting a return, exchange, cancellation, or refund for purchases made through sakurestyles.com.

1. Return Eligibility

A product may be eligible for return or exchange if it meets the conditions specified in this policy and the return request is submitted within the applicable return period displayed on our website or product page.

To be eligible for a return, the product should generally:

• Be unused, unworn, unwashed, and in its original condition.
• Have all original tags and labels attached.
• Be returned with its original packaging, where applicable.
• Be free from stains, odors, damage, alterations, or signs of use.
• Include any accessories or complimentary items supplied with the product.
• Be accompanied by proof of purchase or the relevant order details.

All returns are subject to inspection and approval after the product is received by us.

2. Non-Returnable Products

For hygiene, safety, customization, or other applicable reasons, certain products may not be eligible for return or exchange.

Non-returnable products may include:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without their original tags or packaging.
• Personalized or customized products.
• Products specifically marked as “Final Sale” or “Non-Returnable.”
• Products that cannot reasonably be resold due to hygiene considerations.
• Gift cards or similar non-physical products, where applicable.

Nothing in this section limits any rights available to customers under applicable law for defective, damaged, incorrectly supplied, or otherwise legally non-conforming products.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Please provide your order number along with clear photographs or videos showing the product, packaging, shipping label, and the issue with the item where reasonably required. This information helps us verify and resolve the issue efficiently.

Once verified, we may provide an appropriate replacement, exchange, refund, or other remedy in accordance with this policy and applicable law.

4. Size & Exchange Requests

If you need a different size or eligible product variation, you may request an exchange, subject to product availability and the eligibility conditions stated in this policy.

If the requested replacement product or size is unavailable, we may offer another available option or an applicable refund, depending on the circumstances.

5. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team using the contact details provided below.

Please include:

• Your full name.
• Order number.
• Product you wish to return or exchange.
• Reason for the request.
• Photographs or videos, where the product is damaged, defective, or incorrect.

Please do not send a product back without following the return instructions provided by our customer support team. Unauthorized returns may result in delays in processing.

6. Return Shipping

Return shipping arrangements and any applicable charges will depend on the reason for the return and the circumstances of the order.

Where the return is due to an incorrect, damaged, or defective product supplied by us, the applicable return shipping arrangements will be communicated by our customer support team.

For other eligible returns or exchanges, applicable return shipping or handling charges, if any, will be communicated before the return is processed.

7. Inspection of Returned Products

All returned products may be inspected after they are received by us.

If a returned product does not satisfy the eligibility conditions stated in this policy, we may decline the return or refund, subject to applicable law.

Examples include products that have been worn, washed, altered, damaged after delivery, or returned without required tags or accessories.

8. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds for prepaid orders will generally be processed to the original payment method, unless another method is required or mutually agreed upon.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

9. Shipping Charges & Refunds

Original shipping or delivery charges may not be refundable for returns made for customer-preference reasons, except where otherwise stated by us or required under applicable law.

Where an order is returned because of an error attributable to us, such as an incorrect or defective product, applicable charges will be handled according to the circumstances and applicable law.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process your cancellation request if the order has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

If an eligible prepaid order is successfully cancelled, the applicable refund will generally be processed to the original payment method.

11. Orders Returned to Origin (RTO)

An order may be returned to us by the courier partner if delivery cannot be completed because of an incorrect or incomplete address, an unavailable recipient, an unreachable phone number, refusal of delivery, or repeated unsuccessful delivery attempts.

If this occurs, please contact us regarding re-delivery or any applicable refund. Additional shipping charges may apply to re-dispatch in certain circumstances.

12. Sale & Promotional Products

Products purchased during sales or promotional campaigns may have specific return or exchange conditions. Any such restrictions will be communicated on the applicable product page, promotional offer, or during checkout.

13. Refund Processing Time

After an approved refund has been initiated by us, the time required for the amount to reflect in your account is controlled by the applicable bank, payment gateway, card issuer, UPI provider, or financial institution.

If an approved refund does not appear within the timeframe communicated to you, please contact us with your order details so we can assist you.

14. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or override any statutory rights or remedies available to consumers under applicable Indian law.

15. Contact Us

For returns, exchanges, refunds, cancellations, or questions regarding this policy, please contact:

Company Name:
SAKURE STYLES (OPC) PRIVATE LIMITED

Brand:
Sakure Styles

Address:
Office No. 44, 10th Floor, Sushma Infinium,
Zirakpur, SAS Nagar, Punjab – 140603, India

Email:
info@sakurestyles.com
sakurestyles.opc@gmail.com

Phone:
+91 7652960736

Website:
sakurestyles.com